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Support Isn't Just the Person Who Answers The Phone
At Town USA, we firmly believe that the concept of support includes more than just the account managers and technical staff that answer your call when you have a question. There are many people here that you may not talk to, but are equally dedicated to growing your business.
They're All in Your Corner
Product Managers
endeavor to design the software and other products that you need to grow your business.
The Development Team works hard to take those designs and build products that are vital to your business.
And the QA Team thoroughly examines those products so that you have the best experience possible.
Although not usually categorized as "support," all of these people stand behind you to help you grow your business.
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Rockcats.com
"The support is quick, service is extremely reliable - and profits are up! They have always been there for us in emergencies."
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| Town USA Customers Benefit from World Class Support
Town USA is committed to providing world class customer service in a timely fashion. Whether you host ten or ten thousand web sites, whether you need one managed service or dozens, Town USA delivers the highest level of customer support in the industry. Let Town USA’s support team help you grow your business with our full range of business experts standing behind you.
Dedicated Account Managers
You will be assigned a dedicated account manager. This person will be your first point of contact with the Town USA team. Our account managers develop solid relationships with their clients, to the point where some customers rely on their opinions before making non-IT related business decisions.
The account manager fulfills the following roles:
Serves as the "human touch" in what is a technical business
Provides a detailed walk-through of the DSM and Town USA services
Establishes payment processors so you can accept orders via the DSM
We staff account managers with the following characteristics:
Customer service and/or technical support experience
Extensive training in systems and customer issues by the experienced support
management team
Feature an average of 10 years experience
Technical Support:
Your Dedicated Account Managers will have access to a team of dedicated customer support personnel for your application related needs. Technical support staff generally know many clients by name and follow a highly intensive, personalized approach to support.
Network Operations Support:
Your Dedicated Account Managers will have access to network operations support staff to solve unexpected issues.
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